Dedicated and Dependable
Benefits Service Center
Unique to Each of Your Clients
At enrollment and beyond, our dedicated benefits service center allows employees to talk directly to a Licensed Benefits Counselor at their convenience. With expertise in your client’s employee benefits, our counselors provide excellent education and advocacy.
The Apex Difference:
📞 Your client will have a dedicated toll-free phone number assigned for all calls which can be used with our direct-to-employee text messaging services as well!
💬 Our Licensed Benefits Counselors are fluent in both English and Spanish in order to provide quality service in either language.
🕰️ The Service Center has counselors available from 8am to 5pm CST, Monday - Friday.
🚀 Beyond enrollment, our Counselors provide benefit advocacy, helping employees with claims, lost ID cards, and important questions.
📱Once hired, new employees can call the service center and enroll in their benefits outside of open enrollment during their new hire window.
📲 The Benefits Service Center will reach out directly to employees with outbound calling and customized text messages.